My Resume

IT TECHNICIAN • 2024

WILFREDO
AGUILAR

📞 (661) 208-7380 ✉️ aw19779@gmail.com 📍 Rosamond, CA 93560

HELP DESK & TECHNICAL SUPPORT SPECIALIST

Focused on uptime, clarity, and first-contact resolution — building reliable labs for 200+ daily users.

Professional Summary

Dynamic IT Technician with 4+ years of experience delivering reliable technical support in fast-paced academic environments. Proven expertise in help desk support, remote assistance, software installation, troubleshooting, computer assembly, and wireless networking.

Recognized for creating efficient, student-focused learning environments and resolving 95%+ of technical issues on first contact.

95%+

First-Contact Resolution

99%

Lab Uptime Maintained

30%

Faster Avg Resolution

Experience

Computer Lab Technician

Antelope Valley College · Lancaster, CA

JAN 2020 – DEC 2023
  • Managed daily operations of 100+ computer lab workstations, ensuring 99% uptime for 200+ students daily
  • Provided Tier 1 help desk support, reducing average resolution time by 30%
  • Assisted students and faculty with software installation, account access, application usage
  • Performed computer assembly, hardware installation, peripheral config, wireless network maintenance
  • Enforced lab policies and security protocols while maintaining welcoming environment
Lab OperationsTier 1 SupportAccount ManagementHardware DeployWirelessSecurity Compliance
REFERENCES AVAILABLE ON REQUEST • ATS READY Open to IT Support roles in Rosamond & Remote My Resume for Print My School Certificates

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